Provided by

GRAMODESKY.CZ s.r.o.
Anenská 546/8, Liberec III-Jeřáb
460 07 Liberec Czech Republic
ID: 17138671
TIN: CZ17138671
Tel.: +420 488 440 300
File Label: C 48846/KSUL Krajský soud v Ústí nad Labem

Content

1. Introductory Provisions
2. Contracting
3. Delivery and payment terms
4. Cancellation of the contract by the customer (consumer)
5. Withdrawal from the contract by the operator
6. Unpurchased merchandise
7. Defective performance rights
8. Other rights and obligations
9. Privacy Policy
10. Loyalty discounts
11. Final Provisions

1. INTRODUCTORY PROVISIONS

1.1 These terms and conditions (the "Terms") specify the rights and obligations of the parties in the sale and purchase of records (new and used), CDs, DVDs, audio equipment and merchandising (the "Goods") through the Operator's online shop.

1.2 If a natural person who, outside the scope of his/her business activity or outside the scope of his/her independent exercise of his/her profession, enters into a contract with the Operator is a party to the contract, the contractual relationship shall be governed by the provisions of these Terms and Conditions applicable to consumers. The provisions of these Terms and Conditions, which correspond to the provisions of the Civil Code established for the protection of consumers, shall apply only to the Customer - consumer, not to contractual parties who are entrepreneurs. Matters not expressly covered by these Terms and Conditions shall be governed in particular by Act No. 89/2012 Coll., the Civil Code, as amended, Act No. 634/1992 Coll., on Consumer Protection, as amended, Act No. 110/2019 Coll., on the Processing of Personal Data, as amended, and the regulations of the European Union.

1.3 Interpretation of some terms:

"Online Store" refers to the Operator's online store operated on the Website.
"Website" refers to the Operator's website at www.gramodesky.cz, www.groovespin.com and other web addresses operated by the Operator.
"Customer" means any person who orders Goods or offers Goods for purchase through the Website.
The "Operator" refers to GRAMODESKY.CZ s.r.o., with registered office at Anenská 546/8, Liberec III-Jeřáb, 460 07 Liberec, ID No.: 17138671, registered at the Regional Court in Ústí nad Labem, file No. C 48846/KSUL.
"New Goods" refers to Goods that have not been used and are sold as new.
"Used Merchandise" refers to Merchandise that has been used, shows signs of use, and is sold in a condition consistent with the rating listed in the Online Store.
"Sales Contract" refers to a sales contract entered into between the Operator and the Customer via the Online Shop, the subject matter of which is the sale of Goods.
"Purchase Agreement" means a purchase agreement entered into between the Operator and the Customer pursuant to a Purchase Form, the subject matter of which is the purchase of Goods from the Customer by the Operator.

1.4 The provisions of these Terms and Conditions are an integral part of each Contract. Individual provisions in the Contract take precedence over the provisions of the Terms and Conditions.

1.5 These Terms and Conditions are published on the Operator's Online Shop and the Customer has the option to archive and reproduce them. The current version of the Conditions is available for download on the Operator's Website.

1.6 The Operator may unilaterally change or amend the wording of the Terms and Conditions. This provision shall not affect the rights and obligations of the Operator and the Customer arising during the period of effectiveness of the previous version of the Conditions (Contracts concluded before the change of the Conditions shall be governed by the existing version of the Conditions).

2. CONTRACTING

2.1 All presentation of the Goods displayed on the Online Shop is for informational purposes only and the Operator is under no obligation to enter into a Contract in respect of such Goods. Section 1732(2) of the Civil Code shall not apply in this case.

2.2 The Online Shop contains information about the Goods, including the pricing of individual Goods. The prices of the Goods are inclusive of all taxes (including VAT) and charges, except for delivery and packaging costs which are shown separately. The Operator applies a special regime in accordance with Section 90 of the VAT Act when selling used Goods. The prices of the Goods remain valid for as long as they are displayed in the Online Shop. In the event of conclusion of a Sales Contract, the purchase price of the Goods as displayed in the Online Shop at the time of placing the order by the Customer shall be decisive. This does not limit the Operator's and the Customer's ability to conclude a Sales Contract on individually agreed terms.

2.3 The Online Shop and these Terms also contain information about the costs associated with delivery of the Goods. The specific amount of shipping costs is always displayed to the Customer when completing the order form before it is sent to the Operator.

2.4 Prior to sending an order (proposal for the conclusion of a Sales Contract) to the Operator, the Customer is allowed to check and change the data he has entered in the order, also with a view to detecting and correcting errors arising from the data entered in the order.

2.5 By placing an order via the Online Shop, the Customer confirms that they have read and agree to these Terms and Conditions. The order is a binding proposal for the conclusion of the Sales Contract.

2.6 In order to enter into a Buyout Agreement, the Customer may use the Buyout Form available on the Online Shop. In the Redemption Form, the Customer shall provide the required details of the Goods offered for redemption and contact details. By submitting the completed Purchase Form, the Customer makes a proposal to conclude the Purchase Agreement.

2.7 By submitting a redemption form, the Customer represents that he/she is the owner of the Goods offered or is entitled to dispose of them, that the Goods are not encumbered by third party rights, are not subject to any security interest, execution or other restriction, and that the particulars of the condition of the Goods are true and complete. In the event of a breach of these declarations, the Customer shall be liable to the Operator for any damage incurred by the Customer.

2.8 Once an order or redemption form has been submitted, the Operator will promptly confirm receipt to the Customer at the email address provided on the order or form. This confirmation shall not constitute acceptance of the proposal to enter into the Contract unless otherwise expressly stated in the confirmation.

2.9 The contract of sale is concluded between the Operator and the Customer at the moment of delivery of the order confirmation by the Operator to the Customer's email address, in the form in which the order was sent via the Online Shop. From that moment, the Operator and the Customer shall have mutual rights and obligations under the Agreement and these Terms and Conditions.

2.10. The Buyback Contract is concluded when the Operator confirms the final Buyback Price to the Customer following physical examination of the Goods delivered by the Customer and the Customer accepts this price in the manner set out in the Operator's instructions (e.g. by confirmation within the Buyback Form or by email).

2.11 In the case of a Buy-Back Contract, the Operator shall be entitled to inspect the Goods and assess their actual condition upon delivery of the Goods by the Customer. If the condition of the Goods does not match the information provided by the Customer on the Purchase Form or the Operator discovers other material facts, the Operator may adjust the Purchase Price proposed to the Customer. The Operator shall communicate the new proposed purchase price to the Customer; in such case the Purchase Contract shall be concluded only upon the Customer's acceptance of the revised price.

2.12 Upon execution of the Purchase Agreement, title to the Goods to be purchased shall pass from the Customer to the Operator upon payment of the Purchase Price to the Customer, unless otherwise provided in the Purchase Agreement or these Terms.

2.13. The Contract may only be concluded in the Czech language unless otherwise expressly agreed between the Operator and the Customer.

2.14 The Customer acknowledges that the Operator is not obliged to enter into the Contract, in particular with persons who have materially breached their obligations to the Operator in the past.

3. DELIVERY AND PAYMENT TERMS

3.1 Payment terms and methods of payment

The Customer can pay for the Goods mainly by the following methods (according to the current offer in the Online Shop):

a) Payment on delivery of Goods (COD),
b) by wire transfer to the Operator's account,
c) Cashless payment by credit card through a payment gateway,
d) cash or credit card upon personal collection at the Operator's premises, if this option is offered.

The account number for domestic payments is 17138671/2010.
The account number for foreign payments in € is 2302212710/2010.

Specific payment options are always listed in the Online Store when completing an order. In the case of non-cash payment, the Customer is required to indicate the variable symbol of payment, which is the order number.

3.2 Price and shipping costs

All prices for Goods are final and are inclusive of VAT and all statutory charges, except for delivery and packaging costs which are quoted separately. The Operator applies a special scheme under Section 90 of the VAT Act for the sale of Used Goods, for which VAT cannot be deducted.

Shipping costs are variable and are determined individually based on the current terms and conditions of the carriers, the distance of the delivery point and any extra services (COD, insurance, express shipping). The specific amount of the shipping cost is always shown to the Customer when filling out the order form before it is sent.

3.3 Merchandise and condition

Goods offered that are not marked as new are Used Goods and almost always show signs of use. Its condition is always consistent with the Goldmine Standard (or similar standard) rating indicated for each used item. Pictures of Goods are for illustrative purposes only, unless expressly stated otherwise.

3.4 Delivery of goods and passing of risk of damage

The goods can be collected in person at the Operator's premises in Liberec, ul. Dr. Milady Horákové 185/66, if this option is offered in the Internet shop. In case of personal receipt, the Customer is obliged to check the Goods properly upon receipt.

Items can also be shipped via contracted carriers (e.g. Parcel Service, GLS, or other carriers listed in the Online Store). Current shipping options and their prices are listed in the shipping information section of the Online Store.

The customer is entitled to inspect the shipment upon delivery. If damage to the Goods is found upon receipt, the Customer has the right not to accept the Goods. The Carrier shall, at the Customer's request, prepare a damage report on the damage to the Goods.

Risk of damage to the Goods passes to the Customer upon the Customer's receipt of the Goods from the carrier or upon personal collection at the Operator's premises.

3.5 Delivery and shipping times

The Operator generally ships Goods within a few business days after receipt of an order or after crediting payment in the case of payment in advance, unless otherwise specified in the Online Store. The approximate delivery time is communicated to the Customer when selecting the carrier in the order form.

In the event that the Goods cannot be delivered within the stated timeframe, the Operator will inform the Customer of this fact and provide a new estimated delivery date. In such a case, the Customer is entitled to withdraw from the Sales Contract.

3.6 Ownership

The goods remain the property of the Operator until the purchase price is paid in full by the Customer. Goods are delivered to the Customer upon collection in person or collection from the carrier.

3.7 Free shipping

In the event that the Operator provides free shipping when an order reaches a certain value, this fact is always indicated directly in the Online Store. Free shipping applies only to carriers designated by the Operator, i.e. the cheapest shipping method available at the time.

Entitlement to free shipping will be forfeited in the event of cancellation of the purchase contract within 14 days of receipt of the Goods (or even before receipt). If the order is divided into several shipments, free shipping can only be claimed when the sum of the prices of the removed Goods reaches the specified value.

4. WITHDRAWAL BY THE CUSTOMER (CONSUMER)

4.1 In accordance with the provisions of Section 1829(1) of the Civil Code, the Customer, who is a consumer, has the right to withdraw from such Contract without giving any reason within fourteen (14) days from the date of receipt of the New Goods in the event of a Contract for the sale of New Goods. If the subject of one order is several pieces of New Goods which are delivered separately, the withdrawal period shall run from the date of receipt of the last piece of New Goods. If several items or parts of the New Goods are the subject of a Sales Contract, the withdrawal period shall run from the date of receipt of the last item or part. In the case of a Sales Contract under which the New Goods are delivered in regular partial deliveries over a specified period of time, the withdrawal period shall run from the date of receipt of the first delivery.

4.2 In order to exercise the right to withdraw from the Sales Agreement, the Customer may use the electronic form in the Retino system or any other form available in the Online Shop or a unilateral statement sent to the Operator.

To withdraw from the Contract, please fill out the form at https://www.groovespin.com/retino

You may also exercise your right of withdrawal by contacting the Operator:

E-mail: info@groovespin.com
Tel.: +420 488 440 300
Address: GRAMODESKY.CZ s.r.o., Anenská 546/8, Liberec III-Jeřáb, 460 07 Liberec, Czech Republic

4.3 The withdrawal period under clause 4.1 shall be maintained if the Customer sends the Operator a notice of withdrawal no later than the last day of the period. Upon notification of withdrawal, the Customer shall send or hand over to the Operator the Goods which were the subject of the Contract of Sale, no later than fourteen (14) days from the date on which the Customer notified the Operator of its withdrawal from the Contract.

4.4 The Customer is responsible for the cost of returning the Goods within the 14 day statutory return period. Upon receipt of the returned Goods, the Operator shall refund to the Customer without undue delay, and no later than fourteen (14) days after cancellation, all monies received from the Customer under the Sales Contract, including delivery costs, in the same manner as received, unless otherwise agreed between the Customer and the Operator. However, the Operator shall not be obliged to return the funds received until it has received the returned Goods or the Customer has proved that it has returned the Goods.

4.5 If the Customer is a consumer, they may also request the Operator to collect the returned Goods by carrier via the withdrawal form. In this case, the Customer shall bear the cost of returning the Goods only up to the amount corresponding to the cheapest common mode of transport offered by the Operator for delivery of the Goods.

4.6 The Customer shall be liable for any diminution in the value of the Goods as a result of handling other than that necessary to become familiar with the nature and characteristics of the Goods, including their functionality. The Goods should be returned complete, undamaged and ideally in their original packaging. Attaching a proof of purchase or order number is recommended.

4.7 The Customer acknowledges that, pursuant to the provisions of Section 1837 of the Civil Code, the Sales Agreement may not be withdrawn from in the following cases, among others:

● Merchandise that has been customized by or for the Customer (custom made, personalized, etc.),
● Goods in sealed packaging that, for health or hygiene reasons, should not be returned after being broken by the Customer,
● Audio or video recordings and software media (CDs, DVDs, phonograph records, cassette tapes, etc.) if the consumer breaks their protective packaging.

5. WITHDRAWAL FROM THE CONTRACT BY THE OPERATOR

5.1 The Operator shall be entitled to withdraw from the Contract (both the Sales Contract and the Purchase Contract) in particular in cases where the Goods are no longer manufactured or delivered, the Goods are unavailable for a long period of time, or there is an obvious error in the price of the Goods or an obvious error in the description of the Goods in the Online Shop.

5.2 If the Contract is terminated pursuant to this Article 5, the Parties shall promptly reimburse each other for all mutual benefits already provided under the Contract.

5.3 In the event of the Operator's cancellation of the Purchase Agreement due to a breach of the Customer's representations or undertakings as to the quality or condition of the Goods under paragraph 2.7 of these Conditions, the Customer shall bear the cost of returning such Goods. Goods in respect of which the Operator has withdrawn from the Purchase Contract shall be returned to the Customer at the address specified by the Customer on the form and only after payment of the cost of returning them to the Customer, unless otherwise agreed between the Operator and the Customer.

6. UNREDEEMED MERCHANDISE

6.1 The provisions of this clause 6 shall only apply to Goods which the Customer has delivered to the Operator in accordance with the Redemption Form pursuant to clause 2.6 of the Conditions, unless such Goods have for any reason become subject to purchase pursuant to a Redemption Agreement ("Unredeemed Goods").

6.2 The cost of returning Unredeemed Goods back to the Customer shall be borne by the Customer. The Customer is entitled to collect the Unredeemed Goods in person from the Operator's warehouse by prior arrangement with the Operator. The Operator notes that the address of the specific warehouse with the Unredeemed Goods may differ from the Operator's registered office and contact address.

6.3 The Customer has the right, within fourteen (14) days of entering into a Purchase Contract relating to only a portion of the Goods delivered by the Customer, to request the Operator to send the Unredeemed Goods to the address specified in the Form (or such other address as may be agreed). In such case, the Customer shall be responsible for sending the Unredeemed Goods to the Customer. The price for returning the Unredeemed Goods to the Customer will be determined by the Operator and will be the actual cost of shipping and packaging. The Operator shall be entitled to make the dispatch of the Unredeemed Goods conditional upon payment of such costs in advance.

6.4 If the Customer does not collect the Unredeemed Goods within sixty (60) days of notification of their availability, nor pay the cost of their return, the Operator reserves the right to dispose of the Goods at its discretion, including but not limited to environmentally disposing of, recycling or donating them. No ownership claims can be made in respect of such Goods.

7. RIGHTS OF DEFECTIVE PERFORMANCE

7.1 The rights and obligations of the contracting parties (Operator and Customer) with regard to rights of defective performance, warranties and the conditions for exercising rights of defective performance are governed by the applicable generally binding legal provisions (in particular the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code). The warranty period for New Goods is twenty-four (24) months from the date of acceptance. In the case of Used Goods, the Parties agree to reduce the period for exercising rights for defective performance to twelve (12) months from the date of acceptance, in accordance with Section 2168 of the Civil Code.

7.2 Unless otherwise stated in the Conditions, the Operator shall be responsible to the Customer for the Goods being free from defects on receipt. In particular, the Operator shall be liable to the Customer for the fact that at the time the Customer took delivery of the Goods:

(a) The Goods have the characteristics agreed between the parties and, in the absence of agreement, such characteristics as the Operator or manufacturer has described or the Customer has come to expect in view of the nature of the Goods and the advertising carried out by them,
(b) the Goods are fit for the purpose for which the Operator states they are to be used or for which Goods of that type are customarily used,
(c) The goods conform in quality or workmanship to the agreed sample or master, if the quality or workmanship was determined by the agreed sample or master,
(d) the Goods are in the appropriate quantity, measure or weight; and
e) The goods comply with regulatory requirements. If a defect becomes apparent within six (6) months of receipt, the Goods shall be deemed to have been defective upon receipt.

7.3 The provisions of clause 7.2 of these Conditions shall not apply in respect of Goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear on the Goods caused by their normal use, or in respect of Used Goods to a defect corresponding to the degree of use or wear and tear which the Goods had on receipt by the Customer, or where the nature of the Goods so requires. The Customer acknowledges that the Used Goods are in the nature of so-called second-hand goods within the meaning of Section 2167 of the Civil Code.

7.4 The delivery of an item other than the one ordered, as well as defects in the documents necessary for the use of the Goods, shall be considered as defects.

7.5 The Customer shall be entitled to claim for any defect in the Goods within twenty-four (24) months of receipt, unless otherwise provided by law or these Conditions.

7.6 The Customer shall inspect the Goods as soon as reasonably practicable after receipt and satisfy himself as to their characteristics and quantity. If the Goods are damaged on receipt, the Customer shall immediately notify the Operator and, if the Goods are delivered by a carrier, the carrier. The Customer shall not be obliged to accept the Goods if visible damage is detected.

7.7 The period for the exercise of the Operator's rights of liability for defects shall commence upon receipt of the Goods by the Customer.

7.8 If the defective performance is a material breach of the Contract, the Customer (or the Operator in the case of a Buy-Back Contract) shall have in particular the rights under Section 2106 of the Civil Code: to have the defect remedied by the delivery of new Goods without defect or by the delivery of missing Goods, to have the defect remedied by repair of the Goods, to receive a reasonable discount on the purchase price or to withdraw from the Contract.

7.9 If the defective performance is an insubstantial breach of the Contract, the Customer shall be entitled to have the defect remedied or to a reasonable discount on the purchase price pursuant to Section 2107 of the Civil Code. If the Operator does not remove the defect in time or refuses to remove the defect, the Customer may demand a discount on the purchase price or withdraw from the Contract.

7.10 If the Goods or Services do not have the characteristics according to the Contract, the Customer shall have rights under Section 2169 of the Civil Code for defective performance.

7.11. The Customer shall assert rights arising from defective performance (hereinafter referred to as "claims") with the Operator, in particular via the Retino claims portal (https://app.retino.com), which is used to resolve claims quickly and clearly. The complaint can also be made at any of the Operator's premises or in written form at GRAMODESKY.CZ s.r.o., Milady Horákové 185/66, 460 07 Liberec, Czech Republic, or by e-mail at info@gramodesky.cz.

7.12 The Operator shall issue to the Customer, via the Retino system, a confirmation of when and how the Customer has made a claim, what the content of the claim is and the method of handling the claim requested by the Customer, and inform the Customer of the date and method of handling the claim, including confirmation of the repair and the duration of the repair, or the reasons for any rejection of the claim.

7.13 The Customer shall deliver the Goods complained of to the Operator in person, by post or courier, or by using the option of ordering shipping directly through the Retino system. If the complaint is found to be justified, the Operator shall bear the cost of transport.

7.14. In the case of using the "claims assistant" service or ordering shipping through the Retino system, the Operator shall pay the shipping costs. If the Customer sends the claimed Goods by other means without prior agreement, the Customer shall not be entitled to reimbursement of these costs. The Operator will always send the repaired or replaced Goods back to the Customer at its own expense.

7.15. The Operator or his/her designee shall decide on the complaint without undue delay, within three (3) working days at the latest, including the need for a professional assessment in justified cases. The complaint, including the removal of the defect, shall be settled within thirty (30) days of its submission, unless the Operator agrees otherwise with the Customer.

8. OTHER RIGHTS AND OBLIGATIONS

8.1 Other Arrangements

The Operator is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Civil Code.

8.2 Out-of-court complaint handling

Out-of-court handling of consumer complaints is handled by the Operator via e-mail at info@gramodesky.cz. The Operator shall send information on the settlement of the Customer's complaint to the Customer's electronic address.

8.3 Supervisory bodies

The operator is a limited company authorised to sell the Goods under a trade licence. Trade control is carried out within the scope of its competence by the competent trade office. Supervision over the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority (www.coi.cz) supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, within a defined scope.

8.4 The customer hereby assumes the risk of change of circumstances within the meaning of section 1765(2) of the Civil Code.

8.5 By entering into the Contract, the Customer does not acquire any rights to use the trade names, trademarks, trade designations, book titles, music media, corporate logos or patents of the Operator or the Operator's contractors, unless otherwise expressly agreed. The Customer is entitled to use the intellectual works obtained by purchasing the Goods only for his/her own personal use.

8.6 The Operator allows the sale of the Goods to customers from other member states of the European Union. The rights and obligations of the parties in such case shall be governed by these Terms and Conditions and the applicable laws of the European Union and the Czech Republic.

8.7 A customer who is a taxable person in another EU member state and who meets the conditions for VAT exemption under section 64 of the VAT Act can apply for a VAT refund by emailing the email address listed in the contacts section of the relevant language version of the e-shop. The operator will issue a corrected tax document to the customer and refund the amount of the corresponding VAT after verifying the validity of the claim.

8.8 Submitting a satisfaction survey

We gauge your satisfaction with your purchase through email questionnaires as part of the Customer Verified program that our e-store participates in. These are sent to you every time you make a purchase with us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services.

The processing of personal data for the purpose of sending you questionnaires under the Customer Verified program is based on our legitimate interest in determining your satisfaction with your purchase from us. We use a processor, which is the operator of the Heureka.cz portal, to send questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the Goods you have purchased and your email address for these purposes.

Your personal information is not passed on to any third party for their own purposes when sending email surveys. You can object to receiving email questionnaires under the Customer Verified program at any time by declining further questionnaires using the link in the email questionnaire. If you object, we will no longer send you the questionnaire.

9. PRIVACY

9.1 The processing of personal data of the Customer, who is a natural person, is governed by the Operator's data processing policy. The full text of this policy (Privacy Policy) is available on the Operator's Website.

The customer acknowledges that he/she has been informed of the processing of his/her personal data in accordance with the rules found at the following link: https://www.groovespin.com/gdpr

10. LOYALTY DISCOUNTS

10.1 Discount structure

Customers on our e-commerce website are eligible for discounts based on the value of previously completed orders. A completed order is one that has been paid for and accepted by the Customer and for which no claim or return of Goods has been made. The discount ranges from 1% to 5% based on specific price thresholds for completed orders.

10.2 Eligibility criteria

To qualify for the loyalty discount, Customers must meet the following criteria:

- Customers must have a registered account on the e-commerce platform.
- Orders must be placed through a registered customer account using the email for that account.
- Customers must meet the price threshold for completed orders at the time of creating a new order.
- The discount is only valid on Merchandise ordered after the start of the loyalty discount program (Aug. 20, 2023). Discount cannot be applied retroactively.
- The discount can only be applied to items that are marked as Items that can be purchased at the discounted price in the e-store.

The label's icon with the letter G is the marker. This marking is only visible when the user logs in:

10.3 Discount levels

Discounts based on order value will be applied as follows:

- Order value between 0 and 1 999 CZK: 1% discount.
- Order value between 2,000 CZK and 9,999 CZK: 2% discount.
- Order value between 10,000 CZK and 24,999 CZK: 3% discount.
- Order value between 25,000 CZK and 49,999 CZK: 4% discount.
- Value of orders over 50,000 CZK: 5% discount.

10.4.

The relevant discount is shown to the Customer when purchasing in the e-store after logging into the Customer's account. The Customer purchases the Goods already at the discount price, the discount is not applied until the order process. The price of discounted items is rounded to whole crowns.

10.5 Exceptions

Discounts based on order value do not apply to the following items:

- Shipping charges, ordering services, customization of Goods and other additional fees apply.
- Orders for which special promotions or discounts have already been given.

10.6 Duration

A discount program based on order value is ongoing and remains in effect until further notice. Customers will be notified in advance of any changes or updates to the discount structure.

10.7 Combining discounts

Discounts based on order value may be combined with other discounts offered by special promotions or discount codes only if such promotion or discount code specifically allows it. Discounts are not cumulative in the case of percentage discounts, but only the higher discount is applied. In the case of a fixed discount for a given amount or when using a gift voucher, both discounts will be applied.

10.8 Returns and Refunds

If a Customer returns a product from an order that has been discounted, the refund will be based on the actual amount paid after the discount has been applied.

10.9 Termination or change

The Operator reserves the right to modify, suspend or terminate the order value based discount program at any time upon providing Customers with a minimum of two (2) months notice prior to such changes becoming effective.

10.10. Discretion

The decision to apply or adjust discounts, particularly in cases not expressly provided for in these Terms, is at the discretion of the Operator.

11. FINAL PROVISIONS

11.1 By confirming an order or concluding a Contract via the Online Shop, you acknowledge that our mutual relationship is governed by Czech law.

11.2 If any provision of these Terms or the Agreement is (or becomes) invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of any provision shall not affect the validity of the other provisions of the Contract or the Conditions.

11.3 The Agreement, including the Terms and Conditions, is archived by the Operator in electronic form. The Contract itself (the Order and its acceptance) is filed electronically and the Customer has access to it in its email (in the Order Confirmation). The text of the current Terms and Conditions is available for download on the Operator's Website.

11.4 Pursuant to the provisions of Section 1820(1)(j) of the Civil Code, the Operator informs that it handles consumer complaints via email at info@gramodesky.cz. The Czech Trade Inspection Authority (Štěpánská 15, 120 00 Prague 2, www.coi.cz) is the subject of out-of-court settlement of consumer disputes. The customer-consumer may also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr.

11.5 The Customer consents to the Operator delivering all legal actions and documents relating to the Contract or these Conditions to the Customer's electronic address set out in the Order.