Operator and dealer
GRAMODESKY.CZ s.r.o.
Anenská 546/8, Liberec III-Jeřáb
460 07 Liberec Czech Republic
ID: 17138671
TIN: CZ17138671
Tel.: +420 488 440 300
This address is not used for sending warranty claims. To make a warranty claim and return goods, please use our
claims assistant. Thank you.
Basic provisions and scope of application
For the purposes of this contract, the buyer is a consumer, which is a natural person who is not acting within the scope of his business, employment or profession when concluding and performing the purchase contract (hereinafter referred to as the "buyer").
Formation and termination of the purchase contract
Purchase of the goods offered by the Seller is made by the Buyer through an electronic order, which the Buyer fills in (giving name, surname, address, telephone and e-mail address) and sends electronically to the Seller. The order is a proposal to conclude a purchase contract, the subject of which is the goods specified in the order. If the buyer orders goods that the seller does not keep in stock and there is a significant change in the selling price, the seller reserves the right to adjust the previously proposed purchase price. The buyer must be informed of this fact and always has the right to withdraw from the purchase contract. After the order has been placed in stock, the Seller will send the Buyer an electronic reply confirming receipt of the order. The contract of sale is formed at the moment of confirmation of the order by the seller, from this moment mutual rights and obligations arise between the buyer and the seller.
Method of payment
Payment can be made by cash on delivery, credit card or by bank transfer to the seller's account at Fio Bank. The account number for domestic payments is 17138671/2010 . The account number for foreign payments in € is 2302212710/2010. Customers are kindly requested not to pay for the goods before they receive an email confirmation of availability. Thank you.
Prices
All prices are final, VAT included. VAT of the used items is paid in a special regime according to §90 of the VAT Act and is not eligible for VAT deduction. Shipping costs are added to the price of the purchased goods.
Goods
Offered goods that are not listed as new are used and almost always bear signs of use. Its condition always corresponds to the goldmine standard grading that we indicate for each used item. Pictures are for illustrative purposes only unless stated otherwise.
Delivery of goods
The goods can be picked up in person at our store in Liberec, ul. Dr. Milady Horákové 185/66 in Liberec. When picking up the delivery in person, it is not possible to withdraw from the contract within the 14-day period, the customer is obliged to check the goods properly upon receipt. We also send the goods by mail order and GLS shipping company for the price of 99 CZK when paid by bank transfer and 139 CZK when paid by cash on delivery. We send to Slovakia via Zásilkovna for 129 CZK if paid by bank transfer or 189 CZK if paid by cash on delivery. To the address in Slovakia we deliver by courier GLS for the price of 159 CZK if paid by bank transfer and 199 CZK if paid on delivery. These prices are valid only for shipment weight up to 10 Kg. For every 10 Kg after that a new shipping fee is charged. Other international shipments can only be sent after payment by bank transfer, we also allow payment in €.
The Seller shall have the right to cancel (cancel) the order if, due to stock out or unavailability of the goods, it is unable to deliver the goods to the Buyer within the time limit specified in these GTC or at the price stated in the e-shop, unless the Seller agrees with the Customer on alternative performance. The Seller is also entitled to refuse the order for non-discriminatory reasons, in particular if it has an outstanding debt to the Buyer, if the Buyer has repeatedly failed to take delivery of the goods in the past, although it was obliged to do so, or if the Seller is concerned that it may suffer damage by accepting the order.
The Buyer is entitled to inspect the shipment upon delivery. In the event that damage to the goods is detected upon receipt by the Buyer, the Buyer has the option to refuse to accept the goods. The carrier is obliged to make a damage report in the presence and at the request of the buyer. On the basis of the record so drawn up and delivered to the Seller, the Seller may, after the conclusion of the damage event with the carrier, provide remedy for the defect in the goods, a discount on the purchase price and, in the case of irremediable defects in the goods, deliver new goods to the Buyer. Subsequent claims of this type will need to be proven.
The goods remain the property of the seller until the buyer has paid the purchase price in full. The goods are delivered to the buyer by taking them over in person or by taking them over from the carrier.
Free delivery
For purchases over 2000 Kč the customer has a right to free delivery of the goods by shipping service throughout the Czech Republic. This right expires in the event of withdrawal from the purchase contract within 14 days of receipt, or even before receipt of the goods. If the order is divided into several shipments, the free shipping fee can be claimed only when the sum of the prices of the removed goods reaches 2000 Kč.
Withdrawal from the contract
You have the right to withdraw from the purchase contract within 14 days from the date of receipt of the goods. This does not apply to personal collection, but only to the goods that were sent. To withdraw from the purchase contract, please fill in the questionnaire at https://www.groovespin.com/retino
The buyer shall bear the costs of returning the goods within the 14-day statutory period. Upon receipt of the goods, the seller will refund the full amount including shipping fee to the buyer's account. The Seller is not obliged to accept the returned parcel sent as cash on delivery. The buyer is obliged to send the goods back within 14 days from the date of notification of the seller of the the goods return.
The buyer may also request the seller to pick up the goods by carrier via the withdrawal form. In such a case, the Buyer shall only bear the costs of returning the goods up to an amount approximately corresponding to the cost of domestic transport in the country in which the goods are collected, taking into account the type, dimensions and weight of the goods when determining the costs. This amount will be indicated to the buyer on the withdrawal form, and the buyer agrees to the amount of the charge by requesting collection of the goods
The Seller shall be entitled to withdraw from the Contract due to the exhaustion of stock, unavailability of goods or if the manufacturer, importer or supplier of the goods agreed in the Contract has interrupted production or made such serious changes that have made it impossible to fulfil the Seller's obligations under the Contract or due to force majeure or if, even after making all efforts that may be fairly required of it, it is unable to deliver the goods to the Customer within the time limit set out in these GTC or at the agreed price. The Seller is obliged to inform the Buyer of this fact without undue delay and to return all payments to the Buyer in the manner set out in these GTC. This is without prejudice to the right of the parties to agree on an alternative performance or a changed price. The Seller is also entitled to withdraw from the contract if there is an obvious error in the amount of the purchase price stated for the goods at the conclusion of the purchase contract (e.g. incorrectly placed decimal point, incorrect currency conversion, purchase price clearly not corresponding to the normal market price).
Defective performance
In case of delivery of defective/incorrect/incomplete goods or goods which does not correspond to the description of the purchased goods, the buyer is obliged to immediately notify the seller of this situation. The Seller may resolve this situation by providing a discount on the purchase price of the goods or by returning the goods for a claim. After delivery or presentation of the goods, the seller will assess the warranty claim within 30 days and contact the buyer by e-mail with the result of the warranty claim. If the claim is accepted, the seller will refund the full purchase price and shipping costs to the buyer.
Complained goods are deemed to be delivered to the seller on the day of their receipt by the seller in the complaint centre. The carrier is a third party acting on its own behalf and therefore the acceptance of the claimed goods for transport by the carrier does not affect the initiation of the claim procedure.
Return shipping is arranged via a claim form and is fully paid for by the seller. The buyer is not entitled to claim the costs associated with the return of the shipment if he did not use the procedure given by the seller.
Document and receipt
According to the Sales Records Act, the seller is obliged to issue the buyer with a receipt when paying in cash at the outlet.receipt and at the same time is obliged to register the received sales with the tax administrator online; in case of technical failure, within 48 hours at the latest.
Consequences of non-acceptance of the goods
If you do not take delivery of the goods sent as cash on delivery and for this reason the goods is returned to us, we have a right to claimWe have a right to claim the loss consisting of the costs of transport and packaging of the goods (usually 120 CZK) and we have a right to withdraw from the purchase contract. In the event that you fail to pay the loss following our request within 14 days, you acknowledge that the matter may be referred to a solicitor's office for resolution, including legal recovery.If you request re-shipment of the goods, you are obliged to pay the costs involved. We may require you to pay these costs in advance.
Out-of-court settlement of consumer disputes
If a consumer dispute takes place between us and a consumer under a contract of sale or a contract for the provision of services that cannot be resolved by mutual agreement, the consumer may file a motion for out-of-courtdispute to a designated out-of-court consumer dispute resolution body, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz. The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
Sending the satisfaction questionnaire
We review your satisfaction with the purchase through e-mail questionnaires as part of the Verified by Customers program, in which our e-shop is involved. These are sent to you every time you make a purchase at us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services. The processing of personal data for the purpose of sending questionnaires within the framework of the Verified by Customers programme is carried out on the basis of our legitimate interest, which consists in reviewing your satisfaction with your purchase with us. We use the processor Heureka.cz, the operator of the Heureka.cz portal, to send you questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods you have purchased and your e-mail address for those purposes. Your personal data is not passed on to any third party for its own purposes when sending email questionnaires. You can object to the sending of email questionnaires within the framework of the Customer Verified programme at any time by rejecting further questionnaires using the link in the email with the questionnaire. If you object, we will not send you the questionnaire any further.
Loyalty discount
1. Discount structure:
Customers on our e-shop website are eligible to discounts based on the value of previously completed orders. A completed order is one that has been paid for and accepted by the customer and for which no claim or return has been made. The discount ranges from 1 % to 5 % based on specific price thresholds for completed orders.
2. Eligibility criteria:
To qualify for the loyalty discount, customers have to meet the following criteria:
The customer must have a registered account on the e-shop platform.
The order has to be placed through the customer's registered account using the email for that account.
The customer has to meet the price threshold for completed orders at the time of creating a new order.
The discount applies only to the items ordered after the start of the loyalty discount program (August 20, 2023). The discount cannot be applied retroactively.
The discount can only be applied to the items that are marked as available for purchase at a discounted price in the e-shop. The indication is the label icon with the letter G. This marking is only visible after the user has logged in:
3. Discount levels:
Discounts based on the value of orders will be applied as follows:
Value of orders between 0 and 1999 CZK: 1% discount.
Value of orders between 2 000 CZK and 9 999 CZK: 2% discount.
Value of orders between 10 000 CZK and 24 999 CZK: 3% discount.
Value of orders between 25 000 CZK and 49 999 CZK: 4% discount.
Value of orders over 50 000 CZK: 5% discount.
4. Discount application:
The relevant discount is displayed to the customer when purchasing in the e-shop after logging into the customer account. The customer purchases the goods already at the discount price, the discount is not applied in the order process. The price of discounted items is rounded to whole crowns.
5. Exceptions:
Discounts based on the value of the order do not apply to the following items:
Shipping charges, order-related service charges, customization and other additional charges.
Orders that have already received special promotions or discounts.
6. Period of validity:
The discount program based on order value is ongoing and remains in effect until further notice. Any changes or updates to the discount structure will be communicated to customers in advance.
7. Combining discounts:
Discounts based on the value of the order may be combined with other discounts provided by special promotions or discount codes, but only if such promotion or discount code expressly allows it. Discounts are not cumulative in the case of percentage discounts, but only the higher discount is applied. In the case of a fixed discount for a given amount or when using a gift voucher, both discounts are applied.
8. Return and refund:
If a customer returns a product from an order that has been discounted, the refund will be based on the actual amount paid after the discount has been applied.
9. Termination or edit:
We reserve the right to edit, suspend or discontinue the order value based discount program at any time, upon prior notice to customers at least 2 months before such changes take effect.
10. Discretion:
The decision to apply or modify discounts, particularly in cases not expressly provided for in these Terms and Conditions, is at the discretion of the Seller.
Personal data protection
The Seller has taken reasonable measures to process personal data in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments to Certain Acts and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR). The Buyer confirms that he/she has been informed about the processing of his/her personal data in accordance with the rules which can be found at the following link: https://www.groovespin.com/gdpr
Final provisions
By confirming order/reservation of goods at our online shop, you acknowledge that our mutual relationship is governed by Czech law and you expressly grant us your consent to the processing of your personal data entered during the order/reservation in accordance with Act no. 101/2000 Coll.
By confirming your order/reservation of goods at our online shop, you confirm your agreement to these terms and conditions, which hereby become part of the purchase contract.
These GTC are in Slovak language. If these GTC are also drawn up in a language other than Slovak, the Slovak version shall always prevail over the other language version.